The NRC 0.70 guarantee
If your room isn't measurably quieter within 30 days of install, we cover the return shipping and refund every dollar. No restocking fee. No “well, technically” clauses. The strongest guarantee in acoustic panels.
30 days, full refund
Don't love it? Ship it back at our cost within 30 days of delivery. Full refund — panels, accessories, install service.
5-year structural warranty
Wood splitting, felt delamination, slat warping under normal indoor conditions — we replace free for 5 years.
Damage on arrival? Email us.
If anything arrives damaged, email hello@maxmediawalls.com with a photo within 48 hours. Replacement ships the same week, free.
Install service guarantee
Our LA install team backs every wall for one year. Squeaks, gaps, anything looks off — we come back and fix it.
What's not covered
- Outdoor exposure (panels are designed for interior use)
- Water damage from flooding or roof leaks
- Custom finishes ordered against our written recommendation
- Removal damage caused by aggressive prying instead of unscrewing
How to file a claim
One email. hello@maxmediawalls.com. Include your order number, photos, and a one-sentence description. We reply within one business day.
File a claim →